Terms and Conditions for Return and Refund Policy

1. Eligibility:

a. Returns are accepted only for products damaged or delivered with defects. b. To be eligible for a return, customers must initiate the process within 24 hours from the date of delivery.

2. Return Process:

a. To initiate a return, customers must contact our customer support at +91-7428486945

b. Customers are required to provide a video of the box opening clearly showing any damages or defects. 

c. Returns will only be approved after our team reviews the provided video and confirms the damage or defect.

3. Refunds:

a. Refunds will be processed to the original method of payment or through Bank transfer.

b. Approved refunds will typically be issued within 2-3 business days. 

c. Shipping costs are non-refundable.

4. Exchanges:

a. Exchanges are only available for damaged or defective items. 

b. Customers must contact our customer support for assistance with the exchange process.

5. Damaged or Defective Items:

a. Customers must report damaged or defective items immediately upon receipt. 

b. Reports should include a video of the box opening and clear photos of the product and packaging.

6. Return Approval:

a. Returns are subject to approval after our team reviews the provided evidence of damages or defects. 

b. The decision of approval or rejection is at the discretion of Rupurva.

7. Return Shipping:

a. Customers are responsible for the cost of return shipping. 

b. In cases where a return is approved, instructions for return shipping will be provided by our customer support.

8. Modification of Terms:

a. Rupurva reserves the right to modify the terms and conditions of the return and refund policy at any time. 

b. Changes will be effective immediately upon posting on our website.

9. Contact Information:

a. For any inquiries regarding returns or assistance with the process, please contact our customer support.

By making a purchase with Rupurva, customers acknowledge and agree to these terms and conditions.

Thank you for choosing Rupurva. We appreciate your understanding and cooperation in ensuring a smooth return and refund process.