Contact us
"Get in Touch with Rupurva: Customer Support & Inquiries"
Support Channels
Email Support (Best for detailed questions)
Response time: Within 24 hours
Best for: Refunds, complaints, detailed issues
Phone Support (Best for urgent issues)
+91-7428486945
Hours: 10 AM - 6 PM, Monday-Saturday
Best for: Urgent issues, immediate assistance
WhatsApp Support (Quick response)
+91-7428486945
Response time: Within 1-2 hours
Best for: Quick questions, order status
Live Chat (Available on website)
Click chat icon on rupurva.in
Hours: 11 AM - 5 PM, Monday-Friday
Response time: Within 5-10 minutes
Best for: Quick questions
Social Media
Instagram: @rupurva_official
Facebook: facebook.com/rupurvahealth
Response time: Within 24 hours
Best for: General inquiries, feedback
Common Queries & Solutions
Tracking & Delivery
Use "Track Your Order" page
Or email support with order number
Refunds & Returns
See "Returns & Refunds" page
Or contact support within 24 hours of delivery
Product Questions
Email: support@rupurva.in
Describe your question clearly
Include any relevant health information
Billing Issues
Double charge? Contact support immediately
Wrong amount charged? Let us know
We'll investigate and refund if needed
Technical Issues
Website not working? Try clearing cookies
App crashing? Try reinstalling
Still not working? Email us
Complaint Resolution
If you have a complaint:
Contact Support
Email: support@rupurva.in
Phone: +91-7428486945
Describe issue clearly
We Investigate
Usually within 24-48 hours
May ask for additional information
Gather details
Resolution Offered
Refund, replacement, or credit
Based on issue severity
Follow-Up
We follow up within 7 days
Ensure issue is resolved
Gather feedback
Business Hours
Email: Available 24/7
Phone: 10 AM - 6 PM, Monday-Saturday (IST)
WhatsApp: 10 AM - 6 PM, Monday-Saturday (IST)
Live Chat: 11 AM - 5 PM, Monday-Friday (IST)
Social Media: 24/7 (response within 24 hours)
Office Address
Rupurva | Wellness Made Simple
Layout Tanniruhalla, Hunsinkere Main Rd, near GM School, Penshan Mohalla, Hassan, Karnataka 573201
Phone: +91-7428486945
FAQ
Q: What's the fastest way to reach you?
A: WhatsApp or live chat for quick responses. Email for detailed issues.
Q: Do you respond on Sundays?
A: Email is 24/7. Phone/chat only on weekdays and Saturday.
Q: How long does it take to get a response?
A: Email: 24 hours, Phone: During business hours, WhatsApp: 1-2 hours, Chat: 5-10 min
Q: What if I'm not satisfied with the response?
A: Escalate to manager. We have a complaint resolution process.