Frequently Asked Questions

Everything you need to know about Rupurva products, orders, shipping, returns, and consultations.

Products & Ingredients

What is the right age to start taking Rupurva?

Rupurva is formulated for individuals aged 13 to 35 years. Results depend on age, genetics, nutrition, sleep, and lifestyle.

How long does it take to see results?

Results vary from person to person and depend on consistency, nutrition, sleep, and activity levels.

Are there any side effects?

Use only as directed on the label. If you experience any unusual reaction, stop use and consult a healthcare professional.

Is Rupurva vegetarian?

Yes. Rupurva is vegetarian and made without animal-derived ingredients.

Order & Shipping

How can I track my order?

Once your order is shipped, you will receive a tracking number by email or SMS. You can use it on the Track Order page or on the courier’s website.

What is the delivery time?

Delivery time depends on your location and courier service. Most domestic orders arrive within a few business days.

Do you ship internationally?

Shipping availability depends on the destination country. Please check the shipping policy or contact support for details.

What if my package arrives damaged?

Please contact support soon after delivery with your order number and clear photos or video so the issue can be reviewed.

Returns & Refunds

Can I return a product if I changed my mind?

Returns are accepted only for damaged or defective items, according to the return policy.

How do I request a return?

Contact support with your order number and proof of the issue. The team will guide you through the next steps.

How long does the refund take?

Refund timelines depend on the review and payment method, but approved refunds are usually processed within a few business days.

Growth Consultations

What is included in the Growth Potential Assessment?

The assessment includes a one-on-one consultation covering growth stage, genetics, nutrition, sleep, and lifestyle habits, along with practical guidance.

Is the consultation online or in-person?

Consultations are conducted online for convenience.

Can I book a consultation for my child?

Yes, parents can book on behalf of their child and attend the session together.

What is the cancellation policy?

You may reschedule or cancel before the session according to the consultation policy.

Account & Privacy

How do I delete my account?

Email support with your account email address, and the team will help you with the request according to the privacy policy.

Is my payment information secure?

Yes. Secure payment systems are used to help protect your transaction information.

Need More Help?

Email support at support@rupurva.in

Call us at +91-7428486945 (10 AM – 6 PM, Mon-Sat)