Shipping Information
Track Your Rupurva Order in Real-Time
Stay updated on every step of your order’s journey – from confirmation to your doorstep.
How to Track Your Order
Find Your Order Number
Check order confirmation email, SMS, or your Rupurva account under "My Orders".
Enter Tracking Info
Paste your order number or enter the email address used for the purchase.
View Status
Current location, estimated delivery date, delivery address, and shipper details.
Order Status Explained
Processing
Order received and confirmed. Being packed in warehouse. Timeframe: 1-2 business days.
Shipped
Package handed to courier. Tracking number provided. Track on courier website.
In Transit
Package moving towards you. Check back in 24-48 hours for updates.
Out for Delivery
Package on delivery vehicle. Should arrive today. Ensure someone is available.
Delivered
Package delivered. Signature taken. If not received, contact support immediately.
Delayed
Delay due to weather, mechanical issues, or high volume. Usually resolves in 1-2 days.
Track on Courier Website
What If I Don't Receive My Package?
Immediate Steps
Check tracking for "Delivered" status. Check with neighbours or household members. Contact courier. Wait 24-48 hours (sometimes marked delivered early).
After 3 Days
Contact Rupurva support: support@rupurva.in. Provide order number and tracking number. We will investigate with courier.
If Package Is Lost
Rupurva will refund product cost (shipping cost not included) or send a replacement as you prefer.
Tracking Not Working?
Check spam folder. Wait 12-24 hours for activation. Try direct courier tracking. Contact support if issue persists.
International Orders
For orders outside India: Shipping takes 15-30 days. Tracking updates may be slow. Customs clearance can cause delays. Rupurva is not responsible for customs delays. Please provide correct documentation.
Still Need Help?
Email us: support@rupurva.in | Phone: +91-7428486945
We’ll get back to you within 24 hours.
