Refunds & Returns Policy

Rupurva Refunds & Returns Policy India

Last Updated: December 24, 2025

Quick Answer

Yes — you can return your order only if the product is damaged or defective. The issue must be reported within 24 hours of delivery.

When a Return Is Allowed

Eligible cases

• Product damaged on arrival.
• Product defective due to a manufacturing issue.
• Wrong product shipped.
• Expired or compromised product.
• Issue reported within 24 hours of delivery.

Not eligible

• Changed your mind.
• Product opened or used.
• No visible damage or defect.
• Report made after 24 hours.
• Final sale items.

Return Process

Step 1: Report within 24 hours

Call +91-7428486945 or email support@rupurva.in with your order number and a short description of the issue.

Step 2: Provide video evidence

Record the unopened box, the opening process, and the visible damage. Send the video through WhatsApp or email.

Step 3: Provide clear photos

Share photos of the box, seal, and product damage from multiple angles.

Step 4: Wait for approval

Review usually takes 1 to 2 business days. You will receive a response by email or WhatsApp.

Step 5: Receive return instructions

If approved, we will share the return authorization number, shipping address, and packing instructions.

Step 6: Ship the product back

You must pay the return shipping cost. Please use a tracked or insured service and keep the receipt.

Step 7: Inspection and refund

After the returned product is received, Rupurva inspects it and processes the refund within 2 to 3 business days.

Important Deadline

You must report damaged or defective items within 24 hours of delivery. If the 24-hour window is missed, the request will not be accepted.

Damaged or Defective Products

What counts as damaged?

Torn box, broken seal, dented or cracked container, leaking product, or impact damage.

What counts as defective?

Manufacturing defect, contamination, wrong product, or missing components.

Do this

• Report immediately within 24 hours.
• Take a clear video while opening the package.
• Take clear photos.
• Keep all packaging.

Do not do this

• Open the product further than necessary.
• Dispose of the packaging.
• Use the damaged product.
• Wait longer than 24 hours.

Refunds

Total timeline: 7 to 14 business days from reporting to refund.

Refunds are sent to the original payment method, such as card, UPI, net banking, or bank transfer.

Only the product price is refundable. Original shipping charges and return shipping charges are non-refundable.

Example refund calculation

Product price: ₹2,999
Original shipping: ₹50
Return shipping: ₹75
Refund amount: ₹2,874

Exchanges

If you still want the product, you may choose an exchange instead of a refund.

The process is the same as a return. After inspection, Rupurva will ship a replacement at our cost, while you pay the return shipping.

Exchange timeline is usually 7 to 14 business days.

Frequently Asked Questions

When does the 24-hour clock start?

It starts when tracking shows “Delivered” and you physically receive the package.

What if I report at hour 25?

Unfortunately, the request is not eligible after the 24-hour deadline.

Can I return opened but unused product?

No. Returns are only accepted for damaged or defective products.

Do I have to ship back the damaged product?

Yes. Rupurva must inspect it before a refund or exchange is processed.

Who pays return shipping?

You pay the return shipping cost. It is not refunded.

How long does the whole process take?

Usually 7 to 14 business days from reporting to refund.

Return Policy Summary

• Deadline to report: Within 24 hours of delivery.
• Eligible items: Damaged or defective products only.
• Video required: Yes, mandatory.
• Refund timeline: 2 to 3 business days after Rupurva receives the package.
• Return shipping: Customer pays.
• Exchange shipping: Rupurva pays for replacement.

Customer Support

Phone: +91-7428486945 (10 AM – 6 PM, Mon-Sat)

WhatsApp: +91-7428486945

Email: support@rupurva.in (24/7)

Live Chat: Available on rupurva.in (11 AM – 5 PM, Mon-Fri)