Eligibility: What Qualifies for Return?

Return Process: Step-by-Step

• STEP 1: Report Within 24 Hours
  Call +91-7428486945 or email support@rupurva.in with order number and issue description.
• STEP 2: Provide Video Evidence
  Record unopened box, opening, and clear damage. Send via WhatsApp or email.
• STEP 3: Provide Clear Photos
  Capture box, seal, product damage from multiple angles.
• STEP 4: Wait for Approval
  1-2 business days. You will be notified via email/WhatsApp.
• STEP 5: Receive Return Instructions
  Return authorization number, shipping address, packing guidelines.
• STEP 6: Ship the Product Back
  You pay return shipping. Use tracked/insured service. Keep receipt.
• STEP 7: Rupurva Inspects & Processes Refund
  2-3 business days after receipt. Refund to original payment method.

Damaged or Defective Items – Detailed Instructions

What counts as damaged? Torn box, broken seal, dented/cracked container, leaking product, impact damage.

What counts as defective? Manufacturing defect, contamination, wrong product, missing components.

Refunds: Timing & Methods

Total timeline: 7-14 business days from reporting to refund.

Refund method: Original payment method (card/UPI/net banking) or bank transfer. Full product price refunded. Original shipping cost and return shipping are non-refundable.

Exchanges: Swap Damaged Item for New One

Choose exchange if you still want the product. Process same as return, but after inspection, Rupurva ships replacement at our cost (you pay return shipping). Timeline: 7-14 business days.

Important Deadlines

24-Hour Reporting Deadline – MOST CRITICAL RULE
You MUST report damaged/defective items within 24 hours of delivery (tracking “Delivered”). Miss this window → no return, no refund.

Frequently Asked Questions

Return Policy Summary

Eligibility Criteria for Returns

The Rupurva return policy India clearly outlines the eligibility criteria customers must meet to initiate a return. Products must be returned within the stipulated time frame, typically 7 to 14 days from the delivery date, and must be unused and in their original packaging. Any signs of damage caused by the customer may void the return eligibility. This policy ensures that Rupurva maintains product quality while offering flexibility to customers seeking refunds or exchanges. Understanding these conditions allows customers to make informed decisions about their purchases and return requests.

Return Process and Instructions

Rupurva return policy India emphasizes a straightforward and transparent return process. Customers initiating a return must contact the customer service team via the official website or app, fill out the return form, and arrange for product pickup or drop-off at designated locations. The company commits to responding promptly and providing clear instructions on packaging and documentation to avoid delays. This streamlined process is designed to enhance customer convenience and build trust by minimizing complications during returns.

Refund Timelines and Methods

Refunds under the Rupurva return policy India are processed quickly once the returned product is received and inspected. Typically, refunds are credited within 7 to 10 business days through the original payment method. The policy assures full transparency by notifying customers of refund status updates via email or SMS. Additionally, Rupurva offers alternative compensation options, such as store credits or exchanges, providing flexibility based on customer preference. These refund practices demonstrate Rupurva's commitment to customer satisfaction and reliability.

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