Track Your Order
"Track Your Rupurva Order in Real-Time"
How to Track Your Order
Step 1: Find Your Order Number
Check order confirmation email
Check SMS received after order
Check your Rupurva account under "My Orders"
Step 2: Enter Tracking Information
Paste order number below
Or enter email address used for order
Step 3: View Status
Current location of package
Estimated delivery date
Delivery address
Shipper details
Order Status Explained
Processing
Order received and confirmed
Being packed in warehouse
Timeframe: 1-2 business days
Shipped
Package handed to courier
Tracking number provided
Can now track on courier website
In Transit
Package is moving towards you
Likely at sorting facility or on delivery vehicle
Check back in 24-48 hours for updates
Out for Delivery
Package is on delivery vehicle
Should arrive today
Make sure someone is available to receive
Delivered
Package has been delivered
Signature taken
If not received, contact support immediately
Delayed
Package delayed beyond expected delivery
Common reasons: Weather, mechanical issues, high volume
Usually resolves within 1-2 days
If extreme delay, contact support for compensation
Tracking on Courier Website
Delhivery:
Go to delhivery.com
Enter tracking number
See real-time location
FedEx:
Go to fedex.com/fedextrack
Enter tracking number
See detailed status
Shiprocket:
Go to shiprocket.in
Enter order number
See tracking details
What If I Don't Receive My Package?
Immediate Steps:
Check tracking for "Delivered" status
Check with neighbors or household members
Contact courier (they may have specific delivery instructions)
Wait 24-48 hours (sometimes shows delivered before actual delivery)
If Still Not Received After 3 Days:
Contact Rupurva support: support@rupurva.in
Provide order number and tracking number
We will investigate with courier
Courier may declare package as missing and initiate refund
If Package Is Lost:
Rupurva will refund product cost
You are responsible for shipping cost
We will send replacement if you prefer
Tracking Not Working?
If you can't find your tracking number:
Check spam folder for order confirmation email
Check SMS inbox
Log into your Rupurva account
Still can't find? Contact support with email address
If tracking number shows no information:
It may take 12-24 hours for tracking to activate
Wait a few hours and try again
Try tracking directly on courier website
Contact Rupurva if still not working
International Orders (If Available)
For orders outside India:
Shipping timeframe: 15-30 days
Tracking provided but updates may be slow
Customs clearance may cause delays
We are not responsible for customs delays
Provide correct customs documentation